​Dear Purrfect patients and clients,


In light of the province entering stage 2 reopening, there are many questions among ourselves, and the veterinary community, about when and how to reopen veterinary clinics to the public.  Although we are doing our best with curbside, this is not how we want to be practicing medicine and caring for your cats.  We miss having you in the clinic working with us side-by-side and want nothing more than to able to have you back in our clinic and practice medicine as before.


So what is our current plan on getting back to “new normal”?

• Reception area: We are in the process of modifying our reception counter with appropriate plastic shields and, ideally, will be opening the front of the clinic for food and medicine pick-ups within the next one to two weeks.  Our reception space is small and we are going to be mindful of numbers in the clinic.

• In clinic appointments:  For those familiar with our layout and exam room size, our challenge right now is trying to figure out how to arrange work-flow to allow clients in the clinic but still be able to meet the government directed social distancing requirements in exam rooms/spaces that were never really designed for social distancing.  We are working our regulatory body (The Alberta Veterinary Medical Association) and following their guidelines.  Our tentative plan is to restart in person visits mid July, with a mask policy in place, but this may change as information changes.  We have, and will continue, to allow those clients saying goodbye to the beloved kitties access to the clinic.

• For those familiar with our clinic layout, suggestions are welcome.

A very big THANK YOU to everyone for your patience and understanding as we try to navigate the tricky world that has arisen from COVID.  We have done, and will continue to do, everything possible to keep our patients, our clients, and ourselves safe to ensure that we will stay open and be there for you and your cat’s health care needs.  Our fear is that if our clinic comes down with COVID, and we will need to close, we will not be there for your cats in their times in need.  In part it is this fear that is making us extra cautious. 


Socially distanced hugs to all!


Sincerely,


Dr. Liz Ruelle
Owner, Wild Rose Cat Clinic

To all our amazing clients and purrfect patients,
 
This week has been very stressful on everyone with changing information every day.  First, even bigger hugs to you all!  Even though we need to give into our inner cats, and practicing social distancing, know that you are in our thoughts and prayers of your Wild Rose Cat Clinic team.
 
Because cats do not choose the most opportune times to be sick or injured, our priority is to be able to keep the clinic open to be there when you need us.  Therefore, we are making the following changes (effective immediately):

• Our front door is locked to limit traffic.  Call when you come to the clinic.
• We are deferring routine visits of healthy cats at this time.  We are looking at returning to routine appointments after April 8th.
• Our waiting room in now closed.  When you arrive for an appointment, please call at 403 278 5533 to check in and we will go from there.  We ask that, to the best of your abilities, only one servant be present for the appointment.  If you wish to not be present, we are happy to offer day intake appointments where human-to-human interactions are kept at a minimum (but cat-to-human time is not impacted)
• If arriving for food or medication, we are practicing curbside delivery. We ask that you call ahead and we will get everything ready.  When you get to the clinic, please call and we will bring your supplies directly to you
• Please do not enter the clinic if you are ill or have been exposed to someone who is ill or if you have recently travelled.

 
We appreciate everyone’s patience and understanding. 
Sincerely,
 
Dr Liz Ruelle